Frequently Asked Questions

Everything you need to know about bringing Hawkins style into your home.

How much does shipping cost for furniture items?

We offer flat-rate standard shipping on all small decor items. For larger furniture pieces, shipping is calculated at checkout based on your location and the weight of the item.

What is your return policy for home goods?

You can return most items within 30 days of delivery. Please ensure items are in their original packaging and unused condition. Note that custom-made furniture is non-refundable.

Do you offer white-glove delivery and assembly?

Yes, for select large furniture items, you can opt for white-glove delivery during checkout. Our team will deliver, unpack, and assemble the piece in your room of choice.

How can I track my Hawkins order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor the real-time status of your delivery.

Are your materials sustainably sourced?

At Hawkins, we prioritize sustainability. We work with artisans who use FSC-certified wood, organic textiles, and eco-friendly dyes whenever possible to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.